Plans that grow with you
Start free with a real CRM. Pay when the product starts making or saving you money — email at scale, automations, the full API. Prices in GBP.
Free
£0
A real CRM for getting your contacts in order.
- 1 user
- 200 contacts
- Contacts, companies & activities
- Reminders & follow-ups
- Simple pipeline
- CSV import
- Manual conversation threads
- Read-only API
No email sending or automations on Free.
Starter
£20/month
Email from your own domain, with the loop closed.
Everything in Free, plus:
- 3 users
- 2,000 contacts
- Campaigns with open & click tracking
- Sending from your own domain
- BCC inbound capture
- Unsubscribe handled automatically
- 3 drip sequences
- 5 automations
- Telegram inbox
Most popular
Pro
£50/month
The CRM that runs your follow-up for you.
Everything in Starter, plus:
- 10 users
- 10,000 contacts
- Unlimited automations & sequences
- Lead scoring with thresholds
- Approvals & customer feedback
- Products & upsell signals
- Booking pages
- Full API + webhooks
Business
£100/month
Your brand on the whole product, end to end.
Everything in Pro, plus:
- 25 users
- 50,000 contacts
- Invoicing
- Courses & verifiable certificates
- Full white-label: skins & terminology
- Hierarchy & field permissions
- Full export & backup
Enterprise
Custom
Volume-based, negotiated around your organisation.
Everything in Business, plus:
- Unlimited users & contacts
- Enterprise rate limits
- Dedicated connectors
- SLA
- Assisted onboarding
Questions, answered
- Can I change plans at any time?
- Yes. Upgrade or downgrade whenever you like through the Stripe customer portal — changes apply immediately.
- What happens when I hit a limit?
- Nothing breaks. Your existing contacts, automations and sequences keep working exactly as they are — you simply can't create new ones past the limit until you upgrade.
- Do you take payments from my customers?
- No. Your customers pay on your site, through your own checkout. CRM City only records what happened — orders, invoices, interest signals — so your relationship data stays complete.
- Is my data locked in?
- No — your data is always yours. The Business plan adds one-click full backup and export of every table plus configuration, and on every plan you can read your data over the API. Leaving must always stay possible; that's a design principle.
- Do I need a card to start?
- No. The Free plan is the permanent trial: no card, no time limit. Upgrade only when the product has earned it.